Delivery & Assembly
Delivery
Once your shipment arrives in your local area; the freight carrier will contact you to schedule a delivery appointment. Delivery times are generally Monday through Friday 8:00 am - 5:00 pm.
RECEIVING YOUR SHIPMENT
Most carriers require that an adult receive and sign for the shipment – deliveries cannot be left unattended.
When your delivery arrives, please inspect and sign for each piece of your shipment. Our warehouse crew will have packed your order with TLC, but accidents can happen during freight transit. It's important to carefully look over each piece of your shipment.
In the event of any damaged or missing items; please retain all items, make a note on the delivery receipt and take a photo of the damage. Then contact us for assistance at customercare@maxwoodfurniture.com - we’ll resolve any problems quickly and easily.
Please do not refuse your delivery – this will make it more difficult and time consuming to identify and resolve any issues with an order.
ASSEMBLY
Delivery options do not include assembly service.
Unfortunately, Professional Assembly is not currently available directly through Maxtrix Kids.
For customers located in the Greater New York City area, we are pleased to have a trusted third-party provider of Professional Assembly Services. If you are interested obtaining more information, please chat, call or email our Customer Service team.
SELF-ASSEMBLY
Maxtrix® furniture requires assembly and can certainly be self-assembled. Two adults are recommended for self-assembly. Time and effort for assembly varies depending upon which bed model you order (i.e. a simple day bed is quick & easy, while a quadruple bunk with staircase may take a while longer).
Maxtrix® furniture ships with detailed assembly instructions and all of the hardware needed. Hardware packs should be attached to a strip of red tape labelled "HARDWARE", which is located along the end flap of the box.
A hex wrench is included, but you may prefer to use a screw driver or power drill. Power drills should be set to a low setting to prevent damage to the wood or strip any cross dowels, bolt nuts or metal inserts.
We recommend that you open one box at a time, in the order of the instructions.
Item #20010 Leg Bolt Set leg bolts are typically packaged with the LADDER or STAIRCASE box. If your order includes a staircase, the leg bolts will usually be taped inside a drawer or to the underneath of the unit.